At Ted Bernhardtz, we strive not only to provide high-quality workwear, but also to create a sense of security and trust with our customers and their employees. Join us as we take a deep dive into how our dedicated customer support meets every challenge with care and expertise.
With full customer support
At the heart of every assignment is our support team, who go the extra mile. Together, they work to provide outstanding service with the goal of creating long-term relationships and solutions.“Knowing that I can make a positive difference to our customers is what motivates me to do my best every day.”
Our customer service team acts as a guide for employees to make choices that best suit their working environment and needs. By providing clear and informative support, the aim is to facilitate the process of finding the right clothing, resulting in increased efficiency and employee satisfaction for our customers.
Co-operation for efficient management
At Ted Bernhardtz, customer support is an important part of every assignment. Staffed from 8am to 5pm, the team works to ensure the smooth handling of any queries and issues. The customer support team, led by Jenny Renlöv, responds directly to the user of the clothing for the most part. – My team consists of three people, and we work closely together to ensure that all customers receive the best possible service. We divide our tasks based on our different experiences and areas of expertise and ensure that each case is handled efficiently, says Jenny.
Fast and accurate responses
The most common issues the team deals with include questions about order status, backorders, size changes and guidance in the webshop. One of the main challenges is ensuring that each case gets the attention it deserves. – We work hard to ensure that all our customers' staff get quick and accurate answers to their questions. To meet the unique needs and requirements of organisations that buy workwear in bulk, we adapt to suit their specific needs. We offer a range of services, including sizing guides, care advice and the option to order on a rolling or annual basis. We are professionals in our products and our goal is to make it as easy and convenient as possible for our customers to shop with us, Jenny explains.
Development for better experiences
Part of the work also involves communicating the feedback received. Jenny believes that co-operation with other parts of the company is crucial to continuously develop the offer, which in turn leads to better experiences. – We recognise the direct importance of customer support in building and maintaining long-term relationships with our customers. We work closely with other departments to ensure that feedback is heard and becomes part of continuous development. Our aim is to make it as easy and convenient as possible for our customers to work with us. To continue delivering a high-quality customer experience, we use feedback from our customers to make improvements and customise our service to their needs. We regularly receive feedback and comments from our customers and use that information to make improvements where needed, says Jenny.
Going the extra mile
For the customer support team, every case is an opportunity to deliver outstanding service and find the best solutions for each customer. Their dedication lies in not only solving problems, but also exceeding expectations and creating a positive experience for every interaction.
– When it comes to working in customer support, a big part of the appeal is being able to help our customers and go the extra mile for them. Knowing that I can make a positive difference to our customers is what motivates me to do my best every day. As a Customer Support Manager, it is my role to lead and inspire my team to deliver outstanding customer service, ensuring that we continue to fulfil our customers’ expectations and needs.
I think it’s of huge importance that our customers’ employees can talk to us. We are professionals in their uniform and everything around it. We often hear that it’s worth its weight in gold to be able to discuss their questions with us, concludes Jenny.