Terms and conditions

  • Delivery
    We strive to dispatch your order as quickly as possible. If your item is available in stock, you will normally receive it in 3-5 working days.
    Delivery times can not be guaranteed.
    Deliveries are usually made using the PostNord’s Parcels.

    Returns & exchanges
    If you want to return or exchange something in your order, for example change size, please contact our customer service. Exchanges and returns should be made within 14 days from delivery. All items must be returned unused, with labels and original plastic package in order to go straight back into stock. 

    When you contact our customer service, we will create a return/exchange order and send you a packing list by mail or post for the item you want to return/exchange. If you want to change size we will register the new size directly.

    When you receive your order, you must promptly check the content against the enclosed packing list. Please save the order number and the packing list if you need to contact us. Consider the packing list as a receipt for your order. You may also save all original plastic bags and the bag or box in which your uniform items were delivered and reuse it in case of an exchange or return. If you reuse the bag or box to return items to our warehouse make sure it’s not damaged and can handle a new transport. Please be sure to remove the old shipping label and seal the package properly. If there is something wrong with the delivery, for example wrong quantity or wrong item, you must contact our customer service within 14 days after received package.

    Complaints
    If there is something wrong with your delivery or uniform, please contact our customer service as soon as possible after you discovered the error. Complaints of used items should be returned washed.

    Costs associated with the handling of returns 
    Regarding returns and exchanges, Ted Bernhardtz charge the shipping fee for delivery of the new items. 

    In case of a complaint, when there is something wrong in either the delivery or on a garment, there are of course no shipping or replacement costs. 

    Prices
    For price information, please refer to our price list. Prices do not include VAT.
    Prices can be adjusted. 

    Shipping charges
    All deliveries within and outside Sweden will be charged shipping fee Ex our warehouse, depending on weight and volume.
    Special rates apply to deliveries by courier.

    Late payment interest
    Late payment interest is charged in accordance with the Interest Act

  • If you have any questions regarding our Terms and Conditions then please feel free to contact us at:

    collection@tedbernhardtz.com

    or

    Ted Bernhardtz At Work AB
    Järntorgsgatan 8
    413 01 Göteborg